Effective date: September 8, 2026
Adhera ("we", "our", "us") sells subscriptions to our medication tracking and health management application. This policy explains how refunds are handled. It applies to both our Paystack billing (Ghana, Nigeria, Kenya, South Africa) and our FastSpring billing (Merchant of Record) for every other country.
Adhera subscriptions are recurring (monthly). Because the service is delivered immediately and continuously, subscription fees are generally non-refundable once a billing period has started, except as described below or where consumer law requires otherwise.
You may cancel your subscription at any time. Cancellation stops future renewals and takes effect at the end of the current billing period — you keep full access until then. To cancel, contact us at the address in Section 6, or request cancellation of your card/account.
If you are based in the EU/EEA or the UK, you have a statutory right to a full refund within 14 days of your first purchase for any reason (the "cooling-off" period). If you cancel digital content within that window, we will refund the original charge in full. Note that by starting to use the service during the cooling-off period, you acknowledge a waiver of the right to a partial refund for the portion already used.
Email support@useadhera.com (or FastSpring's buyer support at fastspring.com for international purchases) with your account email and, if available, the transaction reference. Include the reason so we can assist. Most refunds are processed within 5–10 business days after approval, which is then returned to your original payment method.
For refund requests or questions, contact us at support@useadhera.com. We typically respond within 2 business days.
Note on Merchant of Record: For purchases made outside our Paystack markets, FastSpring acts as our Merchant of Record and handles sales tax/VAT. FastSpring's own refund policy and chargeback process apply to those transactions; please see FastSpring for the exact terms.